Following a successful career in Information Technology in which she incorporated collaborative design principles in her management roles within Fortune 500 and Global 100 corporations, Karen Kiefer has turned her focus to promoting transformation among these organizations through experiential learning, coaching and service-based initiatives. Karen has over 15 years experience as a business and Information Services management professional, connecting businesses and organizations with quality solutions. Building loyal, cohesive, cross-functional and self-sustaining teams, and then empowering them to find new alternatives has been her key to leading successful projects.  As part of the Mid-Atlantic IBM management team, Karen managed Global Services client engagements, projects and teams for large-scale technology rollouts and upgrades for business clients, large government agencies, and international banks. As the Manager of Marriott International’s Collaborative Technolgy department, Karen developed and was responsible for all aspects of Marriott's enterprise-wide Collaborative Technology infrastructure and its deployment to over 10,000 end users throughout business units and properties across the globe. Karen coordinated teams of professionals across Marriott's business units to accomplish this, and to develop a corporate-wide vision for collaborative technology, as well as best practices, standards, procedures and processes.

Chris Williams has twenty-five years of leadership experience in sales and operations for both small and large companies in the hospitality and service industries.   With a proven track record for achieving exceptional bottom-line results at high-performing organizations, Chris is truly passionate about helping others achieve their most challenging goals and initiatives.  Helping others succeed has been the key to Chris’s success, which prompted him to become a full-time professional coach, trainer and speaker.  Chris is on a lifelong mission to assist millions of individuals in achieving their highest potential.  His vision is a service industry connected to purpose, passion and profit. 

Craig has enjoyed a diverse career of experiential education and human development. For 14 years Craig was the Regional Director of Outward Bound’s Professional Development Programs in the Mid-Atlantic Region providing action learning challenges to enhance team development and leadership skills for corporate, government, and non-profit groups. He spent a year at Harvard in a unique Masters Degree program that invited people with non-traditional educational backgrounds to join the discourse in effective methods of teaching and learning. He is a recent and proud father of his son, Finn William and looks forward to enjoying many nautical adventures with his family.

Glenn Slattery is the owner of Terra Trax Teambuilding, a successful professional development company based in Sedona, Arizona. During the last 10 years he also consults and facilitates for many other international firms. His trainings include a focus upon experiential learning with an emphasis on program management. He has delivered programs for 100’s of resorts and hotels throughout the US. Glenn’s communication skills are exceptional, and his knowledge of the corporate climate is extensive. He prides himself on delivering effective and exciting teambuilding programs. His experience as a general manager for a small boutique hotel also provides insight into the unique dynamics of the hospitality industry.

Lolly Slattery has been a top facilitator and professional team development business owner for the past 6 years. Her list of corporate clients includes many multi-national corporations such as Ritz Carlton, Nestle, Lufthansa Airline, Harvard Business School and Hilton Corp. She brings an enthusiastic level of expertise to our teambuilding programs, and her effective communication skills are a benefit to each of her clients. Lolly is familiar with the many aspects of the hospitality industry, and prides herself on being able to relate to each segment from Spanish-speaking housekeeping to upper management teams.